Services
Smart Project Management. Intelligent Logistics. Real Results.
Aquaxis delivers field-based operational services that help water utilities maintain system visibility and operational awareness.
Our services provide utilities with actionable insight into the condition and accessibility of their infrastructure while supporting ongoing operational needs.
Service Details
Meter Services
Aquaxis provides dependable meter reading and meter system support services for utilities operating manual meter systems or supplementing existing metering programs.
These services help utilities maintain accurate usage data while uncovering valuable visibility into field conditions that affect meter accessibility and reliability.
Infrastructure Inspections
Aquaxis performs field inspections that improve visibility into the condition and accessibility of utility infrastructure assets.
These inspections provide utilities with meaningful operational insights that support informed decision-making and effective system management.
Utility Field Investigations
Aquaxis delivers field investigation services that help utilities verify system conditions and respond to operational concerns requiring on-site assessment.
These services support utilities in addressing field-related issues efficiently while improving overall system awareness.
Infrastructure Visibility Reporting
Aquaxis teams document field observations that give utilities valuable information about system conditions, infrastructure accessibility, and operational concerns.
This field-based insight helps utilities strengthen infrastructure awareness and supports long-term planning, maintenance, and asset management strategies.
Meter Program Call Center Services
Aquaxis provides utility-focused call center support designed specifically for water meter replacement, AMI deployment, and customer engagement programs. Our team helps utilities manage customer communication before, during, and after meter installations to improve scheduling success, reduce missed appointments, and enhance the customer experience throughout the program lifecycle.
We understand that successful meter programs require more than field installation — they require clear communication, responsiveness, and coordination with customers in real time.
Service Capabilities
Customer Outreach & Notifications
Outbound calls, emails, text messaging, and appointment reminders to notify customers of upcoming meter work and program activity.
Appointment Scheduling
Dedicated scheduling support for residential and commercial meter replacement appointments.
Inbound Customer Support
Handling customer questions related to installations, access requirements, billing concerns, water interruptions, and general program information.
Installation Coordination
Coordination between field teams, project managers, and customers to improve scheduling efficiency and reduce missed visits.
Program Awareness Support
Customer education support to help utilities communicate the purpose, benefits, and expectations of meter modernization programs.
Escalation Management
Routing and tracking of customer issues, complaints, or special circumstances requiring utility review.
Reporting & Tracking
Call metrics, appointment status tracking, outreach performance reporting, and customer engagement summaries.
Designed for Utility Programs
Aquaxis call center services are tailored specifically for:
- AMI and smart meter deployments
- Meter replacement programs
- Water utility modernization projects
- Customer engagement initiatives
- Large-scale field service coordination
Meter Recycling
Aquaxis provides a structured meter recycling service for utilities, contractors, and meter replacement programs looking to responsibly manage removed meters and related materials. As systems upgrade to AMI, smart metering, or new meter technologies, thousands of old meters are often removed from service. Aquaxis helps turn that process into an organized, compliant, and value-driven recovery program.
Our meter recycling service supports the collection, sorting, documentation, and recycling coordination of retired water meters, registers, endpoints, brass bodies, and related components. We help utilities reduce waste, recover material value, and maintain a clear chain of accountability during large-scale meter changeout programs.
What We Support
Removed Meter Collection
Coordination of meter pickup, staging, and transport from project sites, warehouses, or utility facilities.
Sorting & Material Separation
Separation of brass, plastic, electronic components, registers, endpoints, and other recyclable materials.
Program Documentation
Tracking of quantities, material categories, and recycling activity to support reporting and audit needs.
Recycling Coordination
Connection with approved recycling partners and processors to support proper handling and material recovery.
Project Closeout Support
Final recycling summaries that help utilities document responsible asset disposition.
Why It Matters
Meter recycling helps utilities avoid unnecessary landfill waste, recover value from retired assets, and demonstrate environmental responsibility during modernization programs. For large AMI and meter replacement projects, recycling should not be an afterthought—it should be part of the project plan.
The Aquaxis Advantage
Our approach combines utility operations knowledge with customer service coordination to help utilities improve program execution while maintaining a professional customer experience.
From customer contact to installation completion, Aquaxis helps keep meter programs moving forward.
AxisCare
Structured Infrastructure Maintenance for Utilities
AxisCare is a subscriber-based infrastructure maintenance program designed to support utilities through structured, proactive system care.
Utilities participating in AxisCare benefit from a maintenance framework that promotes long-term infrastructure reliability and operational stability.
Aquaxis field services provide clear visibility into system conditions, helping utilities identify where structured maintenance support will be most beneficial. Through AxisCare, utilities can implement a more proactive and organized approach to infrastructure management.
Together, Aquaxis and AxisCare offer utilities a practical, forward-looking approach to improving infrastructure awareness while supporting long-term system reliability.
Service Details
Procurement Services
We streamline the sourcing and acquisition of water and wastewater materials and equipment. From pumps and meters to treatment systems and valves, Aquaxis ensures every component meets specifications, pricing goals, and delivery deadlines.
Project Logistics Management
We manage all aspects of transportation, storage, and delivery to ensure that materials and equipment arrive on time, every time. Includes route planning, fleet coordination, inventory management, and real-time logistics dashboards.
Construction Support & Scheduling
We align people, materials, and equipment for maximum field productivity. Our logistics coordinators integrate with field teams to minimize downtime, balance workloads, and keep construction sequences efficient and safe.
Inventory & Material Management
Visibility, accuracy, and control — we track every asset from order to installation. Aquaxis establishes warehouse management systems, forecasting tools, and digital tracking to maintain project momentum and accountability.
Vendor & Supplier Coordination
We act as the communication hub between utilities, contractors, and manufacturers. Aquaxis ensures all stakeholders stay aligned through proactive updates and clear deliverables.
Transportation & Delivery Planning
We build optimized transport routes, manage carrier schedules, and verify deliveries to safeguard valuable infrastructure assets.
Workforce & Field Coordination
We manage daily workforce logistics, crew assignments, and resource utilization to maintain productivity across projects and locations.
Technology Integration
We leverage smart logistics tools to track deliveries, predict bottlenecks, and support data-driven decisions.
Sustainability & Waste Stream Management
We develop material reuse plans, recycling initiatives, and carbon-reduction strategies for environmentally responsible project execution.